Return and Delivery Policy for Insycart

Effective Date: 09-09-2024

At Insycart, we offer digital products such as  eBooks, Template and other virtual goods. Due to the nature of digital content, we generally do not accept returns once the product has been downloaded or accessed. Please read this policy carefully before making a purchase.

1. Delivery of Digital Products
Upon successful payment, digital products will be delivered via email to the address provided at checkout. Delivery typically occurs within 24 hours. If you do not receive your product within this timeframe, please check your spam or junk folder before contacting us.support@insycart.com

2. No Returns on Digital Products
Digital products are non-returnable due to their intangible nature. Once a product has been downloaded or accessed, all sales are final, and no returns or refunds are available.

3. Exceptions to the Return Policy
While our policy generally does not allow for returns, exceptions may be made under certain conditions:

• Non-Delivery of the Product: If you do not receive the product via email within 24 hours of purchase, please contact us within 7 days. We will investigate the issue and either provide a new delivery link or issue a refund if we are unable to resolve the issue.

• Corrupted or Defective Files: If you encounter issues with the files received (e.g., corrupted or incomplete), please reach out within 7 days. After verification, we will either provide a replacement file or issue a refund.

• Accidental or Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us within 7 days with proof of the duplicate transaction. We will review the request and may process a refund for the duplicate purchase.

4. How to Request Assistance
If you encounter any issues or believe you qualify for an exception under our policy, please follow these steps:

• Contact Our Support Team: Email us at support@insycart.com with your order number and a detailed explanation of the issue.
• Provide Proof: We may request additional information, such as error messages or screenshots, to assess the problem.
• Resolution: If your request is approved, we will resolve it within 7-10 business days. This may involve sending a functional version of the product or issuing a refund to the original payment method.

5. Chargebacks and Unauthorized Returns
Please reach out to us directly if you have any concerns about your order. Initiating a chargeback without prior communication with our support team may result in the suspension of your Insycart account and loss of access to your purchased products.

6. Policy Updates
We may update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting. We recommend reviewing this policy periodically to stay informed of any updates.

7. Contact Us
For any questions or concerns about our return and delivery policy, please contact us at:
Email: support@insycart.com